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Shipping & Returns Policy

Life is meant to be easy.  Buying from Baby Giraffe is no different.   


FREE SHIPPING

We are proud to offer free shipping on orders over AUD $99. Orders less than AUD$99 cost $9 to delivery anywhere within Australia.  Place your order by 4pm on a business day and we'll ship it to you the next business day. 

30 DAYS TO RETURN

Not what you had in mind?  No problem!  Feel free to return your purchase up to 30 days from the date purchased and we'll assess your request and either refund or provide an exchange.  Please ensure you include your proof of purchase and return the goods in their original packing.  Items that are returned worn or dirty or damaged are only exchanged and refunded on a case by case basis. You need a good story! 

Att: Returns Dept
Baby Giraffe Pty Ltd
712/12 Broome St
Waterloo 2017 

AUSTRALIA

DELIVERY TIMES

All items are delivered through Australia Post eParcel. If you place your order by 4pm EST, we will ship your gift the next business day.

Estimated delivery times through Australia Post are:

 Destination   Timeframe
 Sydney  1-2 business days
 Brisbane  2-3 business days
 Melbourne  2-3 business days
 Adelaide  3-4 business days
 Perth  4-5 business days
 Regional NSW   2-4 business days
 Other locations  4-10 business days

 

SHOP ONLINE SAFE + SECURE

We partnered with PayPal, Eway and Commbank for all our payments.  Each are awesome and use the latest secure banking technologies.  We use a GeoTrust QuickSSL Premium SSL 256-bit encryption certificate to ensure your customer and payment information is safe and secure...this is geek speak for don't worry your information is safe.  To ensure your shopping experience is quick and easy we provide a range of payment methods including VISA, Mastercard and Paypal.

NEED HELP?  HAVE QUESTIONS?

We love our customers and helping you find that perfect gift.  All questions are welcomed and feel free to call us anytime.  We'll endeavour to answer or if we don't know the answer get back to you as quick as possible.  You can reach us on:

Email: [email protected]
Call: 1800 891 701 (AUS)

When? Monday to Friday 9am - 6pm AEDST.